Shipping policy

Location & Estimated Shipping Time

  • United States, Canada: 32 – 45 days
  • Europe, United Kingdom: 21–30 days (Monday to Friday)
    We ship worldwide! After your order is confirmed, it will take 2-3 business days (Monday to Friday) to process your order.

Shipping Costs

For Ireland customers: We offer FREE delivery.

Shipping costs for other regions may vary, depending on the location and the size of your order. For more details on shipping rates, please contact our customer service team.

Change of Address

Once your order is in transit, we are unable to change the delivery address.
If you need to update the shipping address, please contact us within 24 hours of placing your order at sales@blomoranest.com.

Cancellations

If you change your mind before your order has been dispatched, we are happy to accept cancellations.
Once your order has been dispatched, please refer to our Refund Policy for further assistance.

Damaged Parcels in Transit

If your parcel appears damaged upon delivery, please reject it from the courier if possible, and contact our customer service team immediately.
If the parcel was delivered while you were not present, please contact our customer service for guidance on next steps.

Tracking Information

Once your order is shipped, you will receive an email with your tracking number and instructions on how to track your package.

Customs Duties & Taxes

For international shipments, customers are responsible for any customs duties and import taxes. These fees are collected by your local authorities upon delivery and are not included in the cost of shipping.

Lost Packages

If your package is marked as delivered but you did not receive it, please contact our customer service team immediately. We will work with the courier to investigate the situation.

Contact Us

For any questions regarding your shipment or shipping-related issues, feel free to reach out to us:
Email: sales@blomoranest.com
Website: www.blomoranest.com

Refund Policy

Thank you for shopping with Blomoranest. We want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully to understand your rights and responsibilities.

1. 60-Day Return Policy

We offer a 60-day return window from the date of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • With original tags and packaging
  • Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

The following items are non-refundable and cannot be returned:

  • Custom or made-to-order furniture
  • Gift cards
  • Final sale or clearance items
  • Items marked “non-returnable” at the time of sale

If you’re unsure about the eligibility of your item, please contact us before initiating a return.

3. Return Process

To initiate a return:
Email us at sales@blomoranest.com.

If your return is approved, we will provide a return shipping label and instructions.
Please do not send any items back without prior approval, as unauthorized returns will not be accepted.

4. Damaged, Defective or Incorrect Items

Inspect your order upon receipt. If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 7 days of delivery at sales@blomoranest.com and include:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging (if applicable)

We will work promptly to resolve the issue by offering a replacement, exchange, or refund.

5. Exchanges

We only offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items received

To request an exchange, please contact us at sales@blomoranest.com.

6. Return Shipping Costs

If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover return shipping.
If the return is for any other reason (e.g., change of mind), you will be responsible for return shipping costs.

All returns must be sent using the return label provided by us. We are not responsible for lost or damaged packages that are not sent using our approved shipping method.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:

  • A refund will be issued to your original payment method
  • Please allow up to 7 business days for your bank or credit card provider to process the refund

If the item is returned in used, damaged, or incomplete condition, a partial refund may be issued or the return may be declined.

8. Restocking Fee

We do not charge a restocking fee for returned items.

9. Contact Us

If you have any questions or need assistance with your return, feel free to contact us:
Email: sales@blomoranest.com
Website: www.blomoranest.com